General conditions
MUEBLES RENOBLE S.L.
Tax ID: B72715238
Address: Barrio La Lastra, 3A-B4, Oruña de Piélagos, 39477, Cantabria
Phones: +34 659 169 273; +34 659 912 871
Email: info@renoble.es
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GENERAL TERMS AND CONDITIONS
These are the general and, where applicable, specific conditions that regulate access to and use of the website. This document (as well as all/other documents mentioned herein) regulates the conditions governing the use of this website and the purchase or acquisition of products on it (hereinafter, Conditions). This document and other related documents are accessible on the website for consultation.
For the purposes of these Conditions, it is understood that the activity that MUEBLES RENOBLE S.L. carries out through the website includes: Sale of all types of furniture and related accessories. In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the Cookie Policy, and MUEBLES RENOBLE S.L.'s Privacy and Data Protection Policy. By using this Website or by making and/or requesting the purchase of a product through it, the User consents to be bound by these Conditions and by all of the above, so if you do not agree with all of this, you should not use this Website.
Similarly, users are informed that these Conditions could be modified. The User is responsible for consulting them each time he or she accesses, browses and/or uses the Website as they will be applicable at the time the purchase of products is requested.
For any questions the User may have regarding the Conditions, they can contact the owner using the contact details provided or, where appropriate, using the contact form.
Information about purchase conditions and navigation through the website is written in Spanish and other languages. They are permanently available to be printed or saved.
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USERS AND OTHER LEGISLATIONS
Access, browsing and use of the Website confers the status of user (hereinafter referred to, interchangeably, individually as User or collectively as Users), so they are accepted, from the moment browsing begins on the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility extends to:
Using this Website only for legally valid inquiries and purchases.
Not making any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it could be cancelled and the relevant authorities informed.
Provide truthful and lawful contact details, for example, email address, postal address and/or other details (see Legal Notice).
The User declares to be over 18 years old and to have the legal capacity to enter into contracts through this Website.
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OTHER LEGISLATIONS
MUEBLES RENOBLE S.L. does not guarantee that the Website complies with laws of other countries, either fully or partially. MUEBLES RENOBLE S.L. declines any responsibility that may arise from such access. The User may formalize with MUEBLES RENOBLE S.L. the contract of sale of the desired products in any of the languages in which these Conditions are available on this Website.
PURCHASE OR ACQUISITION PROCESS Users may purchase on the Website by the means and forms established. They must follow the online purchase and/or acquisition procedure, during which the products can be selected and added to the cart, basket or final purchase space, and finally click on "CHECKOUT".
The User must also fill in and/or check the information requested at each step, although during the purchase process, before making the payment, the purchase data can be modified.
Then, the User will receive an email confirming that MUEBLES RENOBLE S.L. has received his or her order or purchase request, i.e., the order confirmation. In his or her case, this information could also be made available to the User through his or her personal connection space on the Website.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. Also, the User can, if desired, get a copy of his invoice in paper, requesting it to MUEBLES RENOBLE S.L. using the contact spaces of the Website or through the contact details provided.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product in question and that are displayed next to the presentation or, where applicable, image of it on its page of the Website, indicating, by way of example, but not exhaustively, and depending on each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they have been manufactured, etc.
In addition, the User acknowledges that the product delivery is subject to the payment of shipping costs, which will be added to the total amount of the products purchased.
The communications, purchase orders and payments that are made during the transactions made on the Website could be archived and kept in the computerized records of MUEBLES RENOBLE S.L. in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that are applicable in this matter, and particularly in response to the LOPD and the rights that the Users have as set out in the Privacy Policy of this Website (Legal Notice).
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DELIVERY
In the cases in which it is technically possible, the User can download the product. In the other cases, MUEBLES RENOBLE S.L. commits to send the order within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 days from the date of the order confirmation.
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PRICE, PAYMENT AND DISCOUNT CODES
The prices displayed on the Website are final prices, in Euros (€) and include taxes, unless, by legal requirement, especially with regard to VAT, different matter is indicated and applied.
Shipping costs are not included in the final prices of the products as displayed on the Website. Therefore, they must be paid separately by the User.
In the same way, the User has information about the shipping costs on the Website and they will be detailed in the purchase process and payment of the corresponding order, and the User must accept them at the moment of confirming the purchase and making the payment.
The User can use, as a payment method, the following means: Credit or debit card, Bank transfer, Paypal.
MUEBLES RENOBLE S.L. is not responsible for the availability and continuity of the products offered by third parties on its Website.
Discount codes: To use the discount codes, the User must introduce the code in the final step of the checkout process in the "discount code" box. This code will not be applicable to other promotions and discounts.
The use of the discount codes is not compatible with certain promotional offers and discounts.
In case of fraudulent use of the discount codes or that are considered potentially fraudulent, MUEBLES RENOBLE S.L. reserves the right to cancel them and/or block the User in order to prevent their misuse.
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RETURNS
In the cases in which the User acquires products on or through the owner's Website, they are assisted by a series of rights, as listed and described below:
Right of Withdrawal: The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without justification.
This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by him, other than the carrier, acquired material possession of the goods acquired on the owner's Website or in the case of services, 14 calendar days from the day of the conclusion of the contract.
To exercise this right of withdrawal, the User must notify MUEBLES RENOBLE S.L. of his decision. He may do so, where appropriate, through the contact spaces of the Website or through:
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Email: info@renoble.es
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Address: Barrio La Lastra, 3A-B4, Oruña de Piélagos, 39477, Cantabria
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that MUEBLES RENOBLE S.L. makes available as part of these Conditions, however, its use is not mandatory.
To meet the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the expiration of the withdrawal period.
In case of withdrawal, MUEBLES RENOBLE S.L. will refund the User all the payments received, including shipping costs (with the exception of additional costs chosen by the User for a different delivery method than the least expensive method offered by MUEBLES RENOBLE S.L.) without any undue delay and, in any case, no later than 14 calendar days from the date MUEBLES RENOBLE S.L. is informed of the User's decision to withdraw.
MUEBLES RENOBLE S.L. will refund the User using the same payment method that the User used to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, MUEBLES RENOBLE S.L. could withhold said refund until the products or items of the purchase have been received, or until the User presents proof of the return of the same, according to which condition is met first.
In the same way, the products must be returned in the same condition in which they were received, along with their complete original packaging, labels and together with any accessory related to them. If the User fails to comply with this, the products may suffer a depreciation.
All returns must be carried out in accordance with the instructions that MUEBLES RENOBLE S.L. indicates to the User in reply to his notification of the exercise of withdrawal.
The User is responsible for the return costs of the products.
The User acknowledges knowing that he must bear the direct cost of returning the goods (transport, delivery) and that these costs are to be directly paid by him. For returns of goods that by their nature can be returned by post, the maximum estimated cost of returning the goods by post is approximately 150 euros.
If the User has any questions, he can contact MUEBLES RENOBLE S.L. through the contact spaces of the Website or through the email: info@renoble.es
In any case, the products to be returned by the User due to damage or defects, incorrect or poor quality, MUEBLES RENOBLE S.L. will be responsible for the return costs.
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WARRANTY
The products have a warranty period of 2 years, although this does not include deficiencies caused by negligence, impacts, incorrect use or handling, unsuitable voltage, incorrect installation not carried out by an authorized service when appropriate, or materials subjected to wear by normal use.
In the case of a defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.
The seller is responsible for the non-compliance that appears within two years of delivery. The consumer and user must inform the seller of the non-compliance within two months of becoming aware of it.
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AFTER-SALES SERVICE
MUEBLES RENOBLE S.L. offers a customer service that the User can access in the contact spaces of the Website or through the email: info@renoble.es. In these channels, the User can consult, clarify doubts, claim, or obtain more information about the products and their purchase.
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DISCLAIMERS AND LIMITATIONS OF LIABILITY
The information and services included or available through this website may include inaccuracies or typographical errors. Regularly, changes are incorporated to the information contained. MUEBLES RENOBLE S.L. and/or its suppliers may make improvements and/or changes in the services or content at any time.
MUEBLES RENOBLE S.L. and/or its suppliers make no representations about the suitability of the information contained in the documents and related graphics published on this website for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind.
MUEBLES RENOBLE S.L. and/or its suppliers disclaim all warranties and conditions regarding this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, ability to work and non-infringement.
In no event shall MUEBLES RENOBLE S.L. and/or its suppliers be liable for any direct, consequential, incidental, indirect, or special damages, or any other damages, including, without limitation, damages for loss of use, data or profits, arising out of or related to the use or performance of the website, delay in using or inability to use the service, provision or lack of provision of services, or any information, software, products, services, and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise, even if MUEBLES RENOBLE S.L. or any of its suppliers has been advised of the possibility of damages. If the User is dissatisfied with any part of the website, or with any of the present terms and conditions, the only and exclusive remedy will be to discontinue using the website.
Some of the limitations and disclaimers in this section may not apply if they are not allowed by applicable law.
This disclaimer of liability applies to the maximum extent permitted by law, in jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, MUEBLES RENOBLE S.L.'s liability will be limited to the maximum extent permitted by law.
These Terms and Conditions are subject to change and can be updated at any time without notice.
Notwithstanding the above, MUEBLES RENOBLE S.L. guarantees that the services provided will correspond to their general description and there will be no fraudulent statements about them.
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APPLICABLE LAW AND JURISDICTION
These Conditions shall be governed by and interpreted in accordance with Spanish law.
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the User's domicile.
Also, as an entity attached to CONFIANZA ONLINE and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection, child protection and accessibility, the User may resort to the extrajudicial resolution system of disputes of CONFIANZA ONLINE (www.confianzaonline.es), embodying the Consumer Arbitration Court of the CONFIANZA ONLINE entity.